Consumers Demand that Retail be Frictionless
New technology, along with a renewed commitment to customer experience is blurring the lines between online and in-store shopping. It used to be the case that there were two different kinds of shoppers.…
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Tag: COVID-19
New technology, along with a renewed commitment to customer experience is blurring the lines between online and in-store shopping. It used to be the case that there were two different kinds of shoppers.…
Explorer predicts frictionless check outs will be one of the most influential trends that will reshape retail. A 2020 Explorer study found 68% of shoppers say the check out experience is one of…
How Frictionless Check Outs Could Impact Impulse Sales Read More »
As part of an Explorer changing habits research study, we looked at the in-café coffee habit and how companies can win back consumers as things begin to normalize after the pandemic. The in-café…
As part of an Explorer changing habits research study, we looked at the morning coffee Drive-Thru routine and how companies can win back consumers as they start to re-establish routines. The morning coffee…
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